Cancellation needs to made in written (with name of the customer and the activity). When the cancellation is made (in Finnish time)
- 7 – 3 days prior to the departure, cancellation fee is 25 euros
- 2 – 1 days prior to the departure, the customer will be refunded 50% of the purchased product.
- less than 24 hours or no show at the departure, no refund.
In online cancellations, VisitLaplandTours will keep 25 euros for office costs per activity.
For changes in the activities, they must be done in written.